Refund Policy
Last updated: June 2026
1. Free Trial
We offer a free 24-hour trial to all new customers at no charge and with no payment information required. We strongly recommend using the free trial to evaluate our service quality, channel selection, and compatibility with your device before purchasing a paid subscription. The free trial is designed to ensure you are fully satisfied with our service before committing financially.
2. Refund Eligibility
Since we provide a free trial that allows you to fully test our service before purchasing, refunds are generally not offered on paid subscriptions. However, we understand that exceptional circumstances may arise. You may be eligible for a refund if you experience persistent technical issues that our support team is unable to resolve within 48 hours of your initial report, or if your subscription was activated in error due to a system fault on our end.
3. Requesting a Refund
To request a refund, contact our support team via WhatsApp within 7 days of your subscription purchase. Please provide your account details, a description of the issue you experienced, and any troubleshooting steps you have already taken. Our team will review your request and respond within 24 hours.
4. Refund Process
If your refund request is approved, the refund will be processed through the same payment method used for the original purchase. Refund processing times vary depending on your payment provider but typically take 5 to 10 business days to appear in your account. We will notify you via WhatsApp once the refund has been initiated on our end.
5. Non-Refundable Items
The following are not eligible for refunds: subscriptions that have been active for more than 7 days, reseller credit packages (credits are non-refundable and non-transferable once purchased), subscriptions where the account has been suspended due to violation of our Terms of Service, and requests based on channel availability changes, as our channel lineup is subject to change and individual channel availability is not guaranteed.
6. Service Credits
In cases where a refund is not applicable but you have experienced significant service disruption, we may offer service credits in the form of additional subscription time. For example, if our service was unavailable for an extended period due to server issues on our end, we may extend your subscription at no additional cost to compensate for the lost viewing time.
7. Subscription Cancellation
You may cancel your subscription at any time by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to our services until your subscription period expires. We do not provide partial refunds for unused portions of a subscription period following cancellation.
8. Dispute Resolution
If you are not satisfied with the outcome of your refund request, please contact our support team to discuss further. We are committed to resolving all disputes fairly and will work with you to find a satisfactory resolution. Our team is available 24/7 via WhatsApp and live chat.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
10. Contact
For refund requests or questions about this policy, contact us via WhatsApp at +44 7575 850577 or through the live chat on our website. Our support team typically responds within 5 minutes during business hours and within 30 minutes outside business hours.