Privacy Policy
Last updated: June 2026
1. Introduction
StreamVault IPTV is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and IPTV services. Please read this policy carefully. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us when you create an account, purchase a subscription, or contact our support team. This may include your name, email address, and payment information. We also collect technical information automatically when you use our services, including your IP address, device type, browser type, and usage patterns. This technical data helps us maintain service quality and troubleshoot issues.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our IPTV services. Specifically, we use your information to process your subscription and payments, deliver our streaming service to your devices, provide customer support and respond to your inquiries, send service-related communications such as renewal reminders and service updates, monitor and analyse usage patterns to improve service quality, and detect, prevent, and address technical issues or misuse of our service.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with payment processors to complete transactions, with service providers who assist us in operating our platform (subject to confidentiality agreements), when required by law or to respond to legal processes, and to protect the rights, property, or safety of StreamVault IPTV, our users, or the public.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our website. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of our website but will not impact the core IPTV streaming service.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will retain your basic account information for a reasonable period to facilitate any future re-subscription or to comply with our legal obligations. You may request deletion of your personal data at any time by contacting our support team.
8. Your Rights
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data, object to or restrict processing of your information, and request a copy of your data in a portable format. To exercise any of these rights, please contact our support team.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through WhatsApp or our live chat. Our support team is available 24/7.